Our consultants have significant experience in a variety of sectors including Financial Services, Pharmaceuticals, Technology, Energy and Utilities, and Non-profits.
Many of us have lived and worked abroad, and thus between us we speak English, French, Italian, Spanish, Hindi, Cantonese, Korean, Thai and Laotian.
Roger L. M. Dunbar, Ph.D.
Roger's consulting focuses on the communication processes that are necessary to involve middle and top level management in strategic decision making. More recently, he has developed training programs in international management.
Roger has been a Professor of Management at the Stern School of Business, New York University for the past 18 years. He also spent five years in Germany at the International Institute of Management in Berlin.
His research interests focus on cultural understandings, how alternative cultural perspectives develop, and how these then impact management behavior. He has written over 50 articles in leading academic journals, including Administrative Science Quarterly, Academy of Management Journal, Academy of Management Review and Organization Studies, Strategic Management Journal, and International Journal of Intercultural Relations.
Roger places a high value on the promotion of organizational learning and the development of self-management skills. His consulting builds on his teaching and research interest. He has designed and conducted training programs frequently in both the U.S. and New Zealand. In the U.S., he has worked with American Express, AT&T, Dow Jones, Inc., and Honeywell. In New Zealand, he has provided programs for Databank (NZ) Ltd., Unisys-Linc (NZ) Ltd., and the Victoria University of Wellington.
Ph.D. 1970, Cornell University, Ithaca, New York
M. Comm. (Hons.)1966, University of Otago, New Zealand
B. Comm. 1963, University of Otago, New Zealand
ACA (NZ) 1971, Chartered Accountant, New Zealand.
James J. Ferry, M.Ed.
Jim has built several careers on the strength of his study and understanding of the practical dynamics between individuals and organizations. As a corporate executive and later a member of the Board of Directors, he played a major stabilizing role after the acquisition of his company, AMBAC Indemnity Corporation, by Citibank. In addition, he was co-head of the national sales force as it underwent a period of successful re-focusing from single product to broader industry representation. He also directed the integration of HCIA, Inc. (HealthCare Information Association, Inc.) into the framework of AMBAC after it was acquired from Johns Hopkins University's development team.
Jim was Director of Human Resources for Standard & Poor's Corporation when it was "homogenized" into its parent, McGraw-Hill's administrative structure. Prior to becoming head of HR, he was in charge of Labor Relations. (S&P is unionized as part of the Newspaper Guild of New York.) He was head of international employment and was a member of McGraw-Hill's acquisition analysis team.
Before turning his efforts to the business world, he was a secondary school teacher, then principal in Reading, Pennsylvania. He is currently an Adjunct Associate Professor in Accounting and Business Management at City University of New York. He has provided testimony on behalf of the University before several congressional committees.
He holds a Masters degree in Counseling from Lehigh University, a Masters in Philosophy from Catholic University and a Bachelors degree from St. Charles Seminary, Philadelphia.
Edward J. Gallagher, Jr., MMS
Edward Gallagher is a pharmaceutical executive with over twenty years experience in leading teams combining quantitative tools with information to frame marketing problems and develop strategic responses. His extensive experience at GlaxoSmithKline leading groups in Managed Care, Market Research, Sales Operations and New Product Marketing provides a uniquely holistic perspective in the analysis of opportunities and development of commercial strategy.
In his last assignment at Glaxo, Ed led the Pricing and Contracting Strategy and Operations Group, a team of seventy, in support of field contracting activities from development of strategy through payment of discounts at Glaxo Wellcome. While in this role he led a team which increased profit NPV by $500 million thru alignment of net prices for all products. Prior to that, Ed led the team responsible to ensuring GW's compliance with the Retail Settlement, simultaneously standardizing contract strategy, tactics, language and templates. He also orchestrated the annual Contract strategy process, a vehicle to ensure alignment of Managed Care, Sales and Marketing strategies and maximizing return on discount investment.
During the Glaxo Wellcome merger Ed integrated the two sales support groups, over one hundred people, including structure, selection, and start-up, resulting in a 25% savings while increasing both the depth and breadth of field support. Prior to the merger Ed led a multi-disciplined team of fifty responsible for supplying intelligence to marketing and senior management to support the definition and implementation of marketing strategies at Glaxo.
Ed earned his Masters of Management Science and Bachelor of Science with Honors simultaneously from Stevens Institute of Technology. He is married and lives in Raleigh, North Carolina with wife and 2 children.
Richard is currently on the faculty of Pratt Institute’s Design Management Program and is teaching Leadership, Change Management and Strategic Marketing. Richard has also taught Advertising at Fordham University and New York University.
Prior to entering the consulting field, Richard was a Director of Marketing and Director of Operations for major financial services companies, including Citibank Diner's Club, Montgomery Ward Life Insurance, Metropolitan Life Insurance and Union Fidelity Insurance. His experience includes responsibility for building strategic agenda through new business strategies and the aligning of systems and operations support insuring product delivery, customer service and legal compliance. Richard’s career spans his role as Director of Marketing Operations at Union Fidelity Life Insurance, where, with 7 direct reports and 400 people he was responsible for the execution of new business marketing strategies, telemarketing, billing and collections through his position as Director of New Ventures and Product Development, Citicorp-Diners Club. At Diners Club, he was responsible for the development of new products and services that drove cardholder acquisition and retention through value added services and were exclusive to the Citicorp-Diners Club cardholder.
Richard brings a rich and varied background to his assignments. As a management and organizational development consultant, Richard focuses on the design and execution of organizational change strategies and specializes in leadership and team development, performance management, and customer and employee engagement. As a personal development coach, he has worked with senior managers seeking to develop their leadership skills, attempting to change managerial responsibilities, navigate organizational change or cross-functional transitions.
J. Glade Holman, MIA
Since 1987 Glade has consulted, coached and provided training in the areas of strategy, leadership, organizational development, service leadership, change management, and cross-cultural management for companies such as Procter & Gamble, Citigroup, J.P. Morgan Chase & Co., VISA International, GlaxoSmithKline, MetLife, Canadian Imperial Bank of Commerce and Philips Semiconductor among others.
Glade has also been employed periodically by the FBI to serve as a strategist and linguist in investigations and cases dealing with Asian street crime. Fluent in Thai and Laotian, he has served as an interpreter in federal courts and in a variety of business settings.
Glade has also worked with not-for-profit organizations such as the US-Vietnam Trade Council and The Church of Jesus Christ of Latter-day Saints. For the Church, Glade developed programs to screen and train professionals to be sent overseas at the requests of foreign governments for technical assistance and humanitarian aid.
Glade has successfully designed, led and implemented change initiatives focused on strategy formulation and implementations for many of our global clients, particularly within the financial services industry. A recent project included creating and institutionalizing a process to continually renew the organization’s strategy and build out strategic leadership skills across the organization.
Glade graduated magna cum laude from Brigham Young University with a BA in Philosophy and Asian Studies. He completed a Master of International Affairs (MIA) at Columbia University with a concentration in International Business. Glade is currently an adjunct professor at New York University Wagner School of Public Service. Glade has also lived and worked extensively in the Asia Pacific region including several years in Thailand and Taiwan.
Rajive is a seasoned, broad based, professional with versatile CEO/Director/ General/ Business Management experience globally. Currently, he is serving on the Boards of Citicorp Trust Bank fsb., ConAgra Foods Inc., Execue Inc., Boys Town USA and Lighthouse International. Until January 2009, he was the President & Director of First National Bank of Omaha (FNBO). In this position he was responsible for leading a turnaround of the credit card business of FNBO and transformation of the bank to be a high performing organization, becoming one of the top 30 banks in USA. Over a 3 year period, Rajive and his executive team grew the bank by over 30% while launching a successful Online Bank and an Investment Bank.
Prior to FNBO until 2004, Rajive was an Executive Vice President with J.P. Morgan Chase Bank with responsibility for Consumer & Business Cards for the 4th largest Credit Business in USA, a business with revenue of over 6 billion dollars and EBIT of over one billion dollars and growth of 100% since Rajive joined J.P. Morgan Chase in 1999. Prior to his work at JPMC, Rajive held a range of leadership positions, managing multiple businesses in the USA and pan-Asian Business Management roles in Retail Banking/Credit Cards industry with Citicorp.
Over many years Rajive has demonstrated a proven track record of leadership and success in challenging growth and competitive environments across multiple industries and markets dealing with a range of products and distribution channels. He has succeeded in a variety of business environments including business start-up, downsizing, and growing businesses in different markets and industries.
Throughout his career Rajive has been recognized as an energetic and creative team leader with excellent communication and organizational skills and an outstanding track record of Brand Building, Strategic Marketing & bottom-line achievements. Today Rajive lives with his wife Indrani in Greenwich Conn. He holds a B. Tech (mechanical engineering) from Indian Institute of Technology and an MBA from Indian Institute of Management.
Miriam Kragness, Ph.D.
Miriam is an Executive Consultant with the Park Li Group.
Miriam brings 20 years of in-depth experience designing and evaluating complex organizational change including organization and stakeholder assessment, transformative strategies, communication at multiple levels, team facilitation, executive coaching, and process/outcome evaluation. She provides results-oriented, strategic planning and advice to corporate and government teams and their leaders and is known internationally as an expert in building leadership capabilities in a global environment.
Organizations with which she has worked include Royal Dutch Shell, Bank of New York Mellon, Daimler Chrysler, Society for Worldwide Interbank Financial Telecommunications (SWIFT), Merck, Pfizer, ConvaTec, Honeywell, Control Data, the U.S. Department of Veterans Affairs, as well as major hospitals, universities, and government centers. She has conducted cross-cultural research and provided leadership training for professionals from Europe, Asia, South Africa, Central and South America, and Australia.
Miriam has also published research on creative teamwork, interactive listening, and adult learning styles. She speaks frequently at conferences in the U.S. and abroad on subjects such as the benefits and risks of corporate downsizing, change management, shared leadership, and outcome measurement. She has also taught at several universities.
A licensed psychologist, Miriam earned her doctorate in industrial and organizational psychology from the University of Minnesota and a second specialization in neuropsychology. She has served on several nonprofit boards whose mission is to improve the lives of individuals with learning disabilities and acquired brain and spinal cord injuries.
Prior to joining Park Li, Miriam was a manager with Ernst & Young, LLC, owner of her own company (ROI Consultants, Inc.), and an executive consultant with two international consulting firms specializing in executive selection and development and organizational leadership.
Lauren is a Consultant with the Park Li Group.
Lauren's passion for fitness has led her to promote empowerment and community at Central Park Taekwondo. She was involved in organizing logistics for special events, seminars, and workshops while managing office operations. While training for the Central Park Marathon, she has facilitated successful fundraisers for Love146, a non-profit that fights child trafficking, and raised thousands of dollars that has gone towards survivor care and the Round Home in the Philippines.
Previously, Lauren worked at the Hallowell Center providing effective clinical support and coordinating patient care with various specialists and insurance providers. She assisted with training as well as handled the admission and registration of incoming patients looking for treatment of cognitive and behavioral challenges. She developed key tools and strategies with providers to increase patient satisfaction and ongoing care.
Originally from Dallas, Lauren graduated magna cum laude from the University of Texas with a B.A. in Theatre Arts. She now lives in New York City where she enjoys volunteering for Restore NYC and Achilles International.
Thomas P. Mullen, MBA, Ph.D.
Tom passed away on Monday, February 1st, 2016. You can view an obituary and share condolences or memories.
Tom coaches, consults to and supports senior leaders and their teams globally on the topics of strategic leadership, business strategy and change management. Organizations with which he has worked include Citigroup, Credit Suisse, MetLife, First National Bank of Omaha, Dow Jones & Company, VISA, Nationwide Insurance, ABN-AMRO, The United Nations, AT&T, LIMRA, Standard Chartered Bank, The Prochnow Foundation, JPMorganChase, GlaxoSmithKline, CIBC, and The New York City Ballet among others. Internationally, Tom and the Park Li team have worked for over 25 years with organizations in Asia Pacific, Europe, Africa, the Middle East, and Latin America.
In addition, he has written over 30 papers, articles, and business cases in the areas of strategic leadership and organizational change. He has also co-authored Taking Charge: Strategic Leadership in the Middle Game with S. Stumpf, (Prentice-Hall, 1991), Russia: Doing Business in the New Russian Marketplace co-edited with S. Tverdohlebov, (Tradewinds Press, 1991) andTechnical Analysis with R. Wubbels (Merrill Company Publishers, 1984) a book on trading financial instruments. He is currently working on a new book in the area of applied strategic leadership. Tom has designed more than a dozen large scale management and computer simulations and related training programs used for management development and organizational learning around the world. Educational organizations with which he has worked in sharing these technologies include the Center for Creative Leadership, National Council of Savings Institutions, Dartmouth’s Tuck School, University of Western Ontario, Indiana University, and the National Science Foundation.
Working across a wide-range of companies and industries with deep experience in the US, Europe, the Middle East, Asia Pacific and Africa, Tom has served as a management and strategy consultant globally for over 25 years. Prior to this work, Tom spent 10 years on the faculty at New York University. Today he lives in New York City with his wife and two daughters.
Lori Riznek, Ph.D.
Lori has a twenty-year career consulting to executive leadership teams on organization-wide issues. She partners with her clients to design and implement solutions customized to their specific needs. Typically, these involve an aspect of executive development resulting from changes to strategy, structure, or culture. She built two programs, for senior leaders in Canada’s third largest bank, which involved behavioral simulations as platforms to introduce and assess leadership competencies. Most recently, Lori spent two years at a client’s leadership institute directing the design and delivery of learning interventions for senior executives.
Lori works in the private, public and not-for-profit sectors for clients located in Europe, North America and Asia. Recently, her clients have included Hallmark, Citibank, the Electronic Commerce Council of Canada, Canadian Imperial Bank of Commerce, MDS Health Group International, and the Canadian and American Cancer Societies.
Lori graduated from York University with a Ph.D. in statistics and organizational behavior. She is the mother of three teenage children who enjoy cottaging and traveling together. Lori’s is a passionate adventurer, whose travels have taken her through Europe, Asia, the Orient and, most recently, to Base Camp Mt. Everest.
Bettina is an organizational consultant with extensive global senior level leadership and hands-on operating experience.
Bettina’s corporate career was with two dynamic and innovative organizations: Visa International and Citibank. She was EVP of Human Resources for Visa International, where she was a member of the CEO’s executive management team, the advisor to the Visa Board of Directors Compensation Committee, and Chair of the Visa Employee Benefits Board.
Before joining Visa, she worked for Citigroup in corporate headquarters and in Asia as a specialist in Succession Planning, Leadership Development, Executive Assessment, Selection and Coaching, and Organizational Due Diligence. She was also a generalist for global and U.S. businesses. At Citi, she was one of few Human Resources professionals to be nominated for and to successfully complete the year-long Corporate Finance, Capital Markets and Credit program, which has contributed to her effectiveness as a business consultant.
In addition to her private sector work, she is currently serving on the Leadership Council of Futures without Violence, and until recently as a Trustee for the City of San Jose Police and Fire Retirement Plan, where she was the Chair of the Plan’s Governance Committee. Bettina holds a Bachelor of Arts in English Literature from Columbia University.
Louis G. Sanandres
Over the past 25 years, Lou has acquired considerable expertise in the field of Human Resources. He has managed HR functions with broad regional responsibility for major organizations in the Far East, the Middle East and Africa. His experience includes the development and management of compensation systems, labor and staff relations programs, management development programs for both HR as well as line functions, recruiting at all levels, performance management and measurement, human resources audits, and position evaluation.
Lou has frequently been involved in major organizational change: His activities have ranged from managing HR due diligence and integration processes associated with corporate acquisitions and mergers; the design and management of staff downsizing plans resulting from business redirection, divestitures and acquisitions, and providing the HR leadership and business partnership critical during periods of rapid organic growth and establishing de novo businesses.
Lou has held the following senior human resource positions: Regional Head of Human Resources for Middle East and Africa (Citibank, 1980-85); Regional Head of Human Resources for Asia Pacific (Citibank, 1986-96), Regional Head of Human Resources for Asia Pacific (ABN-AMRO, 1996-98). In these capacities he has both lived and worked in Singapore, Japan, Greece, the United Arab Emirates and Hong Kong. He received a BA degree in Philosophy from Saint Peter's College.
In addition to her work as a Senior Consultant at Park Li, Amanda is a lecturer and researcher at Kingston University in the UK. Amanda’s work focuses on motivation, strategic leadership, strategic human resource management, and change management. In this capacity she provides regular consulting support and training, as well as one-on-one coaching in a variety of business settings. Amanda has successfully designed and implemented consulting and training initiatives in effective cross cultural leadership and strategic leadership. She also facilitates leadership development programs focusing on strategy formulation, execution and performance management.
After completing her undergraduate degree at McGill University with Honors, she graduated top of her class at the London School of Economics and Political Science in the UK. Subsequently, she obtained her PhD at the University of Toronto. She is currently a Course Director for a Masters in Human Resource Management, an Assistant Director of the Kingston Employee Engagement Consortium, and the Module Leader for an on-site university-accredited course on Leadership for managers. She is an active member and contributor to the Society for Industrial and Organizational Psychology and the Society for Teaching and Learning in Higher Education. She has published her work in both academic and practitioner outlets.
Outside of her professional activities, Amanda is an avid traveler. She has worked or lived in Ireland, England, France, Italy and Russia. She is fluent in French, and literate in Italian.
Keith joins the Park Li group after spending 30+ years in line and staff jobs in the airline, travel, financial service, retail and manufacturing industries. He has filled a variety of roles from line employee to senior executive and internal consultant, leading to his current career as an independent consultant.
In his consulting practice, clients draw on him for support and assistance with coaching of individuals and teams. Keith helps leaders to develop high impact development plans for themselves and their reports. He supports teams and leaders to create more robust strategic business plans, design, develop and deliver training programs or conferences and meetings for groups as large as 360 people. To do this he calls on experience in experiential learning, business planning, electronic decision support systems, negotiating skills and evaluation. He has worked in Canada, the United States, Europe, South Africa and Asia.
Some key programs and projects that Keith has been involved in are:
- Designed and implemented succession planning processes and targeted development plans for high potential employees to accelerate their upward mobility.
- Managed culture change programs that were designed and delivered in collaboration with external consultants.
- Training and HR support for the implementation of core computer systems, including negotiating with vendors, hardware and software suppliers. In addition, he has researched, designed and developed training programs delivered at locations across Canada, the United States and in Europe, using internal resources.
The significant elements of these projects included:
- The need to work with employees from all levels of the organization (union, professional, and management groups);
- An ability to incorporate geographic considerations into design and delivery;
- An ability to balance the interests and concerns of external suppliers, internal participants, and facilitators.
Over the years Keith has done much pro bono work for the Canadian Breast Cancer Foundation (CBCF) and has worked with the CBCF and Canadian Youth Foundation, to assist in the development of their strategic and business plans.
Keith lives in Toronto, and has five children. His interests include marathon running, skiing, travel, reading and cooking.
John D. Stout, Ph.D.
Until recently, John was SVP of Distribution and Sales Development for a start-up insurance sales organization (Futurity First Insurance Group). He was responsible for sales P&L and the selection, development and management of Regional VPs and the development of Branch Managers, growing the organization to 4 Regional Vice Presidents, 34 branches, 32 sales managers and 375 agents within 12 months.
Prior to this position, John was VP of Business Development and Sales Operations for Foresters. In this role, John grew individual life sales six-fold, exceeded sales objectives by 12% and grew an independent distribution channel from 0 to 6,000 agents in 14 months. Before joining Foresters, John was with MetLife from 1998 to 2004 and held leadership positions in field retention and selection for MetLife and New England Financial. John also led MetLife’s leadership and organizational development group working closely with the CEO and President (Robert Benmosche) aligning the culture and HR systems as the company undertook a transformation from a mutual to stock structure.
From 1986 through 1998, John held numerous leadership roles at LIMRA International including LIMRA’s executive and management development operations and training. He has authored and/or presented numerous articles that have appeared in journals such as the Journal of Applied Psychology, LIMRA International’s Managers Magazine and MarketFacts and at numerous industry conferences.
John received his B.A. in East Asian Studies and Psychology from Washington and Lee University, Fu Jen University, and the Chinese University of Hong Kong. He received his Masters and Doctorate in Organizational Psychology from the University of Houston. He lives in Wilton, Connecticut with his wife and two sons.
Lynn Tan-Baltes, MA
Since joining Park Li in 2002, Lynn has focused on the design, development and delivery of training programs and case studies in a variety of areas including strategic leadership, talent management, risk management, credit risk, and financial acumen. In this capacity, she continues to develop content for several Park Li simulations and facilitate strategic leadership training programs for a number of Park Li’s major client groups.
In addition to face-to-face training, Lynn has researched, designed, and produced technology driven educational programs in support of broad-based corporate strategic initiatives. Lynn has experience working with educational institutions and corporate clients including VISA Inc., First National Bank of Omaha, Credit Suisse, NYU and Villanova University. She has co-authored and published work in the area of cross-cultural awareness with a focus on Asian-U.S. relations.
Born and raised in Singapore, Lynn has been in the U.S. for the past 15 years. During this time she earned an M.A. in Industrial/Organizational Psychology from New York University and a B.S. in Communications and Advertising from Boston University. She has traveled extensively throughout the world and currently lives in New York City with her husband.
Yew Teik Tan-Ding
Prior to entering the consulting field, Tan-Ding was a Senior Human Resources Professional for major financial services companies, including Citibank N.A. and Standard Chartered Bank.
Formerly with Citibank, she held various staff and line positions including Head of Leadership Staffing and Development for the Consumer Businesses in Asia, Middle East and Eastern Europe and Head of Service Quality for Asia.
In StanChart she was Group Head, Human Resources for the Wholesale Bank.
Her experience includes assessment, selection, management and leadership development of key talent and pipeline, succession planning, organizational development consulting and executive coaching. She has also designed and implemented service quality strategies, strategic staffing plans, and facilitated the building and alignment of strategic agendas for various businesses.
With over 30 years experience, Tan-Ding is known to enable businesses to maximize their long term return on human capital by working in partnership with the Senior Team and is adept at working both on the local and international side of businesses and with global multicultural teams.
Tan-Ding resides in Singapore with her family.