Richard is currently on the faculty of Pratt Institute’s Design Management Program and is teaching Leadership, Change Management and Strategic Marketing. Richard has also taught Advertising at Fordham University and New York University.
Prior to entering the consulting field, Richard was a Director of Marketing and Director of Operations for major financial services companies, including Citibank Diner's Club, Montgomery Ward Life Insurance, Metropolitan Life Insurance and Union Fidelity Insurance. His experience includes responsibility for building strategic agenda through new business strategies and the aligning of systems and operations support insuring product delivery, customer service and legal compliance. Richard’s career spans his role as Director of Marketing Operations at Union Fidelity Life Insurance, where, with 7 direct reports and 400 people he was responsible for the execution of new business marketing strategies, telemarketing, billing and collections through his position as Director of New Ventures and Product Development, Citicorp-Diners Club. At Diners Club, he was responsible for the development of new products and services that drove cardholder acquisition and retention through value added services and were exclusive to the Citicorp-Diners Club cardholder.
Richard brings a rich and varied background to his assignments. As a management and organizational development consultant, Richard focuses on the design and execution of organizational change strategies and specializes in leadership and team development, performance management, and customer and employee engagement. As a personal development coach, he has worked with senior managers seeking to develop their leadership skills, attempting to change managerial responsibilities, navigate organizational change or cross-functional transitions.
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